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REVENUE CYCLE MANAGEMENT

Patient Billing Services That Patients Understand

Patient billing services handle everything after insurance pays: accurate statements, answers to billing questions, payment options and follow up on balances. ZanexMed gives patients clear bills and friendly support, so more balances are paid and your staff spend less time on billing calls.
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  • Clear, accurate patient statements
  • Friendly billing support for patients
  • Payment plans and online payment options
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    Hospital Billing and Physician Billing

    What Are Patient Billing Services?

    Patient billing services manage the part of a bill that patients owe, including copays, deductibles and coinsurance, from the first statement to the final payment. They also answer patient questions and offer ways to pay.

    As deductibles rise, patients pay a larger share of each bill, and that share is often the hardest to collect. Confusing statements and slow answers make it worse.

    Strong patient billing protects both revenue and the patient relationship. A patient who understands a bill is far more likely to pay it.

    How Our Patient Billing Services Work

    Our patient billing services follow six steps from estimate to final payment.

    1. Estimates and eligibility

    We verify benefits so patients know what to expect before the visit.

    2. Accurate statements

    Statements go out after insurance pays, with clear amounts and plain language.

    3. Easy payment options

    Patients can pay online, by phone, by mail or on a payment plan.

    4. Friendly support

    A trained team answers billing questions quickly and politely.

    5. Reminders and follow up

    We send reminders and call or text before balances age.

    6. Financial assistance

    We help set up payment plans and apply your assistance policy fairly.

    Patient billing services workflow from estimate to final patient payment

    How Patient Balances Are Handled

    Our patient billing services match the action to the age of the balance.
    StageWhat happensOur action
    At the visitCopay and estimate are discussedVerify benefits and share clear estimates
    After insurance paysPatient responsibility is set from the remittanceSend an accurate statement promptly
    30 days and olderBalance is still openSend reminders and offer payment options
    60 days and olderBalance needs personal contactCall or text and offer a payment plan
    Before collectionsLast chance to resolve the balanceSend a final notice and review the account

    Good Faith Estimates and the No Surprises Act

    Providers must give uninsured and self pay patients a good faith estimate of expected charges before scheduled services. The rules come from the No Surprises Act, and the Centers for Medicare and Medicaid Services explains them in detail.

    Our patient billing services help your team prepare estimates that follow those rules and keep patient statements consistent with them. For claims that insurers underpay, see our IDR billing services.

    Signs Your Patient Billing Needs Help

    These signs show up in collections reports and in patient complaints.
    • Patient balances are growing every month
    • Statements are confusing or often disputed
    • Billing calls take up front desk time
    • No payment plan options are offered
    • Balances go to collections without a personal reminder
    • Nobody tracks patient collections by payer or provider

    GOT QUESTIONS?

    Patient Billing Services FAQs

    Patient billing services handle the patient responsibility part of a medical bill, including statements, questions, payment options and follow up. They help practices collect copays, deductibles and coinsurance.
    We verify benefits first, send clear statements quickly, offer easy ways to pay and follow up before balances age. Friendly support and payment plans also help patients pay.
    Yes. We can help set up payment plans that follow your practice policy, so patients can pay a large balance over time.
    A good faith estimate is a written estimate of expected charges that providers must give to uninsured and self pay patients before scheduled services under the No Surprises Act.
    Yes. Our support team answers patient billing questions and escalates clinical or complex issues to your office.
    Patient billing is usually included in a percentage of collections plan, typically 3% to 8% for full billing. See our pricing page for details.

    RELATED SERVICES

    Explore More ZanexMed Billing Services

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    Billing Reports

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    Revenue Cycle Optimization

    Find and fix revenue leaks across your billing workflow.

    Ready for Patient Billing That Works?

    Talk to ZanexMed about patient billing services and get a free review of your patient collections.
    Get a Free Billing Review